How We Handle Customer Enquiries

This policy explains how Northbridge Hydraulics handles information submitted through product enquiries, quotation requests and direct contact with our sales team.

Information We Collect

We may collect your name, company, contact details, product requirements, quantities, delivery needs and any technical information you choose to provide.

How We Use It

We use enquiry information to respond to quote requests, confirm product suitability, arrange order fulfilment and keep relevant records for customer service.

Sharing Information

We only share information when needed to process a request, such as with logistics partners, payment providers or specialist suppliers supporting your enquiry.

Retention

We keep enquiry and order information for as long as needed for customer service, accounting, warranty, product traceability and legal record keeping.

Your Choices

You can ask us to update, correct or delete your contact information, subject to any records we are required to keep.

Contact

For privacy questions, contact [email protected] or call +44 (0) 1908 445520.

Request Access or Changes

If you want to review or amend information held in relation to an enquiry or order, contact our team with enough detail for us to identify the relevant record.

Email Northbridge Hydraulics